A: At Routine Cleaners, we understand that each customer is unique, with different needs. Our service begins with a consultation to assess your specific cleaning requirements. We tailor our cleaning services to your needs, ensuring every corner of your home receives the attention it deserves.

A: References are crucial in the cleaning industry. We encourage you to check our reputation and reviews to ensure you’re hiring a trusted and reliable cleaning service.

A: Scheduling online is easy! Simply send us a message through our communication channels or visit our website. Once we understand your needs, we’ll provide an estimate and schedule a convenient time for your cleaning.

A: Life can be unpredictable, and we understand that. We work with your schedule to accommodate changes. To reschedule, please contact us at least 48 hours before your scheduled service to avoid cancellation fees.

A: You will receive a confirmation notification via email or text based on your preference when scheduling with us. Additionally, our system automatically sends reminders 5 days and 1 day before your scheduled cleaning to ensure you’re well-prepared and informed.

A: Absolutely! Reach out to us through our communication channels, email at contact@routinecleaners.com, or via text message at (203) 350-3604. We’ll respond promptly to address your inquiries.

A: Yes, we prioritize consistency by assigning the same cleaners whenever possible. New cleaners undergo training to meet our standards.

A: While we strive for perfection, we understand mistakes can happen. We offer a satisfaction guarantee and will rectify any issues at no additional cost.

A: Our services do not include cleaning tall ceiling chandeliers, ironing, animal waste, and heavy furniture moving. We offer the following extra services: oven cleaning, full refrigerator cleaning, dishwashing (hand wash or dishwasher loading and unloading), laundry, organizing and others, for an additional cost. If you have specific needs, please contact us in advance.

A: We’ll arrive equipped with all necessary supplies and equipment. Expect your first appointment to take longer as we familiarize ourselves with your home.

A: It’s entirely up to you. We offer various entry options if you’re not at home, including leaving a key or door code.

A: Cleaning durations vary based on factors such as house size and level of dust. Typically, a standard cleaning takes between 1.5 to 4.5 hours.

A: Absolutely! Our cleaners undergo extensive screening and training to provide exceptional service. Additionally, our company is insured and licensed for added security.